Crossroads Care Staffordshire

Emergency Services

Our emergency respite service is a registered membership scheme that provides peace of mind to carers living in Staffordshire. It enables the carer to plan for an emergency situation when they may be prevented from looking after the person you care for.

The service is free to all carers living in Staffordshire. Staffordshire County Council contracts with Crossroads to provide this service to give carers peace of mind.

Am I eligible to register?

If you have received a carers’ assessment then you are automatically entitled to apply. To be eligible for the service the carer must be providing regular and substantial care for an adult who lives at home in the Staffordshire area.

To be eligible, the person that they care for must be over 18 and have an illness, disability, mental health or substance misuse problems or is elderly frail and cannot manage at home without help.

To register please contact Crossroads on 01782 268391 and we will arrange a home visit to complete an emergency plan with you and the person you care for.

What happens then?

Once your plan has been agreed you will receive a unique membership card and key ring to carry with you at all times. In an emergency Crossroads can be contacted and put your plan into action.

In an emergency we will contact any people you have named in your plan to ensure the person you care for is looked after. Should the named person(s) be unavailable, we will arrange for our qualified care support staff to look after the person for up to 48 hours or for 72 hours over a weekend or bank holiday. Whilst the emergency is being resolved it enables social services to arrange for any ongoing support, if it is required.

Crossroads will do our best to take into account the views and wishes of those using this service and will be sensitive to the needs of people from all backgrounds. Our staff are fully trained in all aspects of personal care and understand the difficulties faced by carers.

What constitutes an emergency?

The carer may have had an accident or may suddenly be admitted into hospital. The carer may be needed urgently elsewhere, for instance if they look after another relative or they may be faced with an emergency where they are unable to return in time. The carer may be at real risk of losing their job and support for the cared for cannot otherwise be provided at short notice.

What help is available?

The service is provided by trained carer support workers who are able to take over the role of the primary carer to support with personal care and practical care tasks, which might include;

  • Washing
  • Dressing
  • Assistance with toileting
  • Meal preparation
  • Assistance with eating and drinking
  • Support with medication

Please click on the link below to view the experiences and feedback from our clients, their carers’ and family members after activating the Emergency Respite Service

View and leave Feedback

Latest News & Forthcoming Events

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