Crossroads Care Staffordshire

Carers experiences of emergency situations

I care for my wife who is very poorly and can’t be left on her own. When I was rushed into hospital because I was experiencing problems breathing I relied on the emergency respite service to take care of my wife. I cannot fault the service in any way and thank Crossroads for your fast response.

Mr B from Newcastle

When Crossroads Care was called in because I was in hospital with heart problems, my son called you in from the Crossroads keyring fob. My son was unable to stay with my wife, who has Dementia, because he had to go to work out of the area. My son’s comments to me without my prompting is as follows “Dad I could not believe the quality of care and kindness given and supported by Crossroads Care. It was first class with the greatest of carer possible. We can only thank Crossroads Care to know they were there in our hour of need. God Bless You All’.

Mr W from Stone

Feedback

Carer

“Excellent service given by all your care staff to look after my husband while I was in hospital. A big thanks to all your staff. I don’t know where I would have been without you. I have recommended you to all of my friends for such dedication and service given to us both”

“I was absolutely delighted at the response from Crossroads Care. The situation I was in was completely unforeseen and I was concerned at leaving home”

Cared for

“During the time care was needed I saw four different carers, all whom seemed very professional at their job. They were polite and extremely helpful and very kind. The service received was excellent and we are grateful for this”

“I was surprised by the level of care and kindness”

Family

Carer and family “We are so grateful to the lovely lady that come to sit overnight with our mum. She looked after her and she was punctual and efficient too, a true angel”

Daughter “The emergency care provided was excellent. My mother felt safe and well cared for at a stressful time. Your ability to respond so quickly was particularly reassuring for me as I live 350 miles away in Scotland”

Crossroads Care Staffordshire is an organisation that is continually monitoring its service and would like to invite you to give feedback on the service we provided for you.

Feedback Form

Our service is only as good as you allow it to be. If we get it right or wrong, we’d like to know.

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Latest News & Forthcoming Events

04-10-2015 Best Breakfast

Britain's Best Breakfast is our national fundraising campaign — raising money to help us support more unpaid carers and give them a break from their caring role.
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